We want to ensure that you have a satisfactory shopping experience. However, we understand that returns may sometimes be necessary. Please review our return policy below for your reference.
We offer a 30-day return window from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the item must meet the following conditions:
a. Unused and Undamaged
The item must be unused and in its original condition. It should not show any signs of wear, damage, or alteration.
b. Original Packaging
The product must be returned in its original packaging or in similar protective packaging to avoid damage during transit.
c. Product-Specific Eligibility
Some items may have specific return requirements due to their nature, such as hygiene products, perishable goods, or personalized items. Please contact our customer support for detailed information regarding such products.
If you wish to return an item, please follow these steps:
a. Contact Customer Support
Within the 30-day return period, contact our support team via email or phone. Provide your order details and the reason for the return.
b. Approval and Instructions
Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number along with detailed return instructions.
c. Secure Packaging
Pack the item securely in its original or protective packaging. Please include the RMA number on the return package.
d. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service.
After receiving your returned item, our team will inspect it to ensure it meets our return criteria.
a. Refund Method
Refunds will be issued using the original payment method.
b. Refund Coverage
The refund will include the product cost only. Shipping and handling charges are non-refundable.
c. Processing Time
Refund processing times may vary depending on your payment provider.
If you would like to exchange an item, please follow the return process and place a new order for the desired product. This ensures a faster replacement process.
Certain products cannot be returned, including:
Gift cards
Downloadable software
Final sale or clearance items
If you receive a damaged or defective item, contact our support team immediately. We will arrange a replacement, refund, or suitable solution as quickly as possible.